APPLICATION OPERATIONS ANALYST - FORT WORTH, TX | TBN

APPLICATION OPERATIONS ANALYST - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Application Operations Analyst

 

 

Trinity Broadcasting Network, the world’s largest Christian television network, is seeking an experienced Application Operations Analyst who would be responsible for monitoring the day-to-day performance of all TBN applications both in house, as well as, on hosted platforms.  Also responsible for making sure that all are highly available.

 

 

 

Primary Responsibilities:

 

  • Monitor all production application components to ensure high availability and meet or exceed customer Service Level Agreements
  • Escalation point for all customer issues
  • Research processing exceptions and escalate if applicable
  • Adhere to Operations Level Agreements (OLA) in support of end-to-end customer Service Level Agreement (SLA)
  • Maintaining relationships with key/strategic partners/customers
  • Identify opportunities for process, systems and application improvements in a dynamic environment
  • Ad Hoc SQL reporting
  • Occasional rotation on-call availability
  • Any other duties as applicable to the position

 

 

 

Qualifications and Skills:

 

  • Proven work experience as a Applications Operations Analyst or similar role
  • Associates Degree in Computer Science, Computer Engineering or similar field
  • 2-3 years’ Application Operations experience
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • System Integration and Support experience a must
  • Database and data modeling exposure
  • SQL server experience required
  • Effective communication (written and oral) and interpersonal skills
  • Hardware and software troubleshooting experience required
  • Web technologies (e.g. browsers) experience required
  • Knowledge of CRM, Financial Accounting systems a plus

 

 

 

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