DONOR SERVICE CLERK - TUSTIN, CA | TBN

DONOR SERVICE CLERK - TUSTIN, CA

 

DECEMBER 26, 2017

 

 

 

DONOR SERVICE CLERK (FULL TIME)

 

 


General Job Summary:

 

  • Handle incoming calls from TBN partners dealing with partner files, special requests and other matters from the United States and entire world
  • Between calls perform data entry work and various other tasks as assigned

 

 

Requirements & Skills:

 

  • Previous customer service experience
  • Previous call center experience a plus
  • Excellent telephone etiquette and ability to interact with people by telephone in a warm, friendly, professional and respectful manner that always leaves a positive impression and is consistent with the Christian global outreach ministry of TBN
  • Fluency in English – Bilingual English/Spanish a significant plus
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced (high call volume) environment that also requires attention to detail and multi-tasking
  • 40 wpm typing and basic computer skills
  • Ability to handle sensitive and confidential information discreetly at all times
  • Appropriate self-conduct in working well with others in an open-office environment
  • Ability to work semi-independently while adhering to established policy and procedure without deviation
  • Minimum 18 years of age

 

 

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