Provide I.T. focused support to our ever-growing Production and Post-Production staff. This person must be able to show high technical skills as it relates to Windows/Mac OS, video editing systems, hardware, and creative applications.
Main Job Duties and Responsibilities
- Respond to requests for technical assistance in person, via phone, or email
- Diagnose and resolve technical hardware and software issues for production and post-production equipment
- Research questions using available information resources and advise user on appropriate action
- Build and repair custom editing equipment and configure virtual desktop environments
- Help administer Media Asset Management software and project management applications
- Follow up with customers and users to ensure complete resolution of issues
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes, and updates
- Train users as necessary
Education, Qualifications, and Experience
- Bachelor’s degree preferred but not required
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment in the Media industry
- Experience researching, analyzing, and interpreting automated system problems
- Knowledge and experience of customer service practices
- Related experience with Adobe Premiere
- Related experience with Media Asset Management software preferred
- Related experience with Adobe Workfront project management software
Key Skills and Competencies
- Oral and written communication skills
- Quick learning skills
- Customer service oriented
- Problem-solving
- Adaptability
- Team interaction
- Planning and organizing
- Attention to detail
About TBN
Trinity Broadcasting Network (TBN) is the leader in faith-based television programming. We combine creativity and data to fulfill our mission of reaching as many people as we can with the life-changing Gospel of Jesus Christ. We have over thirty 24-hour television foreign partner networks reaching every part of the globe. TBN is a workplace committed to creating an environment where people can play a vital role in impacting the world and doing some of the best work of their careers.