Employment | Page 2 | TBN

APPLICATION OPERATIONS ANALYST - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Application Operations Analyst

 

 

Trinity Broadcasting Network, the world’s largest Christian television network, is seeking an experienced Application Operations Analyst who would be responsible for monitoring the day-to-day performance of all TBN applications both in house, as well as, on hosted platforms.  Also responsible for making sure that all are highly available.

 

 

 

Primary Responsibilities:

 

  • Monitor all production application components to ensure high availability and meet or exceed customer Service Level Agreements
  • Escalation point for all customer issues
  • Research processing exceptions and escalate if applicable
  • Adhere to Operations Level Agreements (OLA) in support of end-to-end customer Service Level Agreement (SLA)
  • Maintaining relationships with key/strategic partners/customers
  • Identify opportunities for process, systems and application improvements in a dynamic environment
  • Ad Hoc SQL reporting
  • Occasional rotation on-call availability
  • Any other duties as applicable to the position

 

 

 

Qualifications and Skills:

 

  • Proven work experience as a Applications Operations Analyst or similar role
  • Associates Degree in Computer Science, Computer Engineering or similar field
  • 2-3 years’ Application Operations experience
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • System Integration and Support experience a must
  • Database and data modeling exposure
  • SQL server experience required
  • Effective communication (written and oral) and interpersonal skills
  • Hardware and software troubleshooting experience required
  • Web technologies (e.g. browsers) experience required
  • Knowledge of CRM, Financial Accounting systems a plus

 

 

 

to apply for current job opening(s)

 

 

 

 

DONOR SERVICE REPRESENTATIVE - FORT WORTH, TX

 

June 27, 2018

 

 

 

 

 

Donor Service Representative

 

 

General Job Summary:

 

Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, resource offers, network programs airing on  the TBN Network, donor files and other matters.

Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world.

 

 

 

Requirements & Skills:

 

  • Previous high-volume customer service or call center experience
  • Strong data entry and computer skills in a multi-tasking environment
  • Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
  • Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
  • 40 wpm typing, 10-key proficiency
  • Ability to discreetly handle sensitive and confidential information
  • Enjoy an open-office, team-environment with significant interpersonal interaction

 

 

 

 

to apply for current job opening(s)

 

 

PRAYER PARTNER - FORT WORTH, TX

 

June 27, 2018

 

 

 

 

 

Prayer Partner (Part-Time)

 

 

Job Summary

 

Handle high-volume calls with TBN partners and viewers around the globe, which include prayer requests, salvations, re-dedications, praise reports, crisis situations, donor file updates and donations. 

 

 

Summary of Essential Job Functions:

 

  • Ability to pray effectually, providing assistance through prayer and the word of God to those in need
  • Aptitude to respond appropriately to crisis calls such as emotionally disturbed, anger, abuse, and depression
  • Requires spiritual and emotional maturity, portraying a godly character consistent with the Gospel message
  • Ability to discreetly handle sensitive and confidential information
  • Capable of multi-tasking with computer-skills to donor files
  • Enjoy an open-office, team-environment with significant interpersonal interaction

 

 

Skills:

 

  • Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
  • Previous high-volume prayer call center experience a plus
  • Strong data entry and computer skills in a multi-tasking environment
  • 40 WPM Typing
  • Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus

 

 

Requirements:

 

  • Commitment of your life to Jesus Christ
  • Have a good, practical, knowledge of the Word of God in order to communicate effectively to partners and viewers during calls
  • Established in a local church

Pastoral reference

 

 

 

to apply for current job opening(s)

 

 

 

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